Cimlogic support blue-chip companies worldwide to gain maximum benefits from their TrakSYS™ investment, from the security of break/fix support through to proactive problem management, leading to service improvements and improved business continuity.
Cimlogic's global support offering is tailored to client requirements, from standard break/fix (process and application support) to proactive service improvements, underpinned by best practice ITIL procedures. A service agreement with Cimlogic will enable you to realise the return on the investment you have made with your TrakSYS™ solution. Driving efficiencies through value-added activities such as Operation Excellence assessments, as well as de-risking your business in the event of system outages, you will be safe in the knowledge we have your investment covered.
Cimlogic enables clients to achieve maximum benefit from their TrakSYS™ installation, driving productivity and service improvements and protecting against commercial loss.
Read this blog by Tom Langton, Head of Service Delivery at Cimlogic: 'How will Managed Service models give greater resilience, promote digital innovation, and secure future growth in manufacturing?' http://bit.ly/ManagedServiceBlog
“DuPont chose Cimlogic because of their deep technical expertise in the TrakSYS™ product. Cimlogic also work closely with DuPont to meet the company’s strict requirements and expectations for a service contract to support the installed TrakSYS™ base. We look forward to having Cimlogic as a journey partner as we expand TrakSYS™ across the enterprise.”
"Very interactive call with Peter. Explained what he was going to do pre-call. Did what he said he was going to do in the call. Tested the change while Peter was still on the call which worked perfectly. Peter also gave the option to revert to the previous version as a safety net".
"Excellent communication and service from Anu! Swift reply and resolution of the problem".