Support

Cimlogic support blue-chip companies worldwide to gain maximum benefits from their TrakSYS™ investment, from the security of break/fix support through to proactive problem management, leading to service improvements and improved business continuity.

Cimlogic's global support offering is tailored to client requirements, from standard break/fix (process and application support) to proactive service improvements, underpinned by best practice ITIL procedures. A service agreement with Cimlogic will enable you to realise the return on the investment you have made with your TrakSYS™ solution. Driving efficiencies through value-added activities such as Operation Excellence assessments, as well as de-risking your business in the event of system outages, you will be safe in the knowledge we have your investment covered.

Cimlogic enables clients to achieve maximum benefit from their TrakSYS™ installation, driving productivity and service improvements and protecting against commercial loss.

Client Feedback 

Craig Beardsell, Control Systems Manager at Lavazza (previously Mars Drinks) provided some positive feedback about his experience with our support desk team:

what business value could be gained from a managed service agreement?

Read the blog by Tom Langton, Head of Service Delivery at Cimlogic: 'How will Managed Service models give greater resilience, promote digital innovation, and secure future growth in manufacturing?' http://bit.ly/ManagedServiceBlog

RAISE™ Methodology

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