Support

As one of the leading manufacturing execution system providers on the global market, we have complete confidence in our TrakSYS MES and Operational Technology Systems – but we also appreciate that these are complex systems and they sometimes require maintenance, and you also want the peace of mind that comes with access to reliable support services.

We want to be sure that you can get the support you need with your manufacturing software, so we offer various levels of cover, from 9am – 5pm weekdays, to full 24/7 support.

An annual Cimlogic Support Agreement includes software maintenance for all provided TrakSYS™ and automation license elements. This includes access to TrakSYS™ software patches, version updates, partner telephone support and online technical forum, service reviews and visits, to ensure that you get the maximum ROI from your system.

We pride ourselves on our friendly yet professional approach, fast response/resolution times and our support systems allows you to speak directly with the engineers to troubleshoot your problem as quickly as possible. All calls and email support requests are logged into our web-based ticketing system, this allows both parties to monitor progress and ensure that your request is dealt with as efficiently as possible.

Every member of our operational support team is fully trained with an in-depth knowledge of both MES and automation systems and the industries that rely on them. We are confident in providing you with the highest standard of support needed to ensure your manufacturing systems run as effectively as possible.

 

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