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Support

Enabling manufacturers to deliver more, by effective use of resources, knowledge, systems, and management of costs

  • How can manufacturers ensure they are getting value from their MES/OT implementation?
  • How can companies achieve productivity and service improvements, and/or implement appropriate risk management procedures?
  • What is downtime costing?

Ensuring ROI

Cimlogic’s global support offering is tailored to client requirements, from standard break/fix (process and application support) to proactive service improvements, underpinned by best practice ITIL procedures. A service agreement with Cimlogic will enable you to realise the return on the investment you have made with your MES solution. Driving efficiencies through value-added activities such as Operation Excellence assessments, as well as de-risking your business in the event of system outages, you will be safe in the knowledge we have your investment covered.

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“DuPont chose Cimlogic because of their deep technical expertise in the TrakSYS™ product. Cimlogic also work closely with DuPont to meet the company’s strict requirements and expectations for a service contract to support the installed TrakSYS™ base. We look forward to having Cimlogic as a journey partner as we expand TrakSYS™ across the enterprise.”

David Werner – Global Program Manager, DuPont

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Cimlogic offers:

  • Worldwide, multi-site support, working within an ITIL framework to ensure quality and reliability of service.
  • Proactive problem management analysis to introduce corrective actions/continuous improvements.
  • Customer portal access for raising and checking status on service tickets
  • (Raise tickets 24/7, 365 days using email, customer portal or by phone)
  • Access to service ticket knowledge base
  • Scheduled service reviews

“Very interactive call with Peter. Explained what he was going to do pre-call. Did what he said he was going to do in the call. Tested the change while Peter was still on the call which worked perfectly. Peter also gave the option to revert to the previous version as a safety net”.

Craig Beardsell – Control Systems Manager, Lavazza

Supporting your needs

Cimlogic enables clients to achieve maximum benefit from their MES installation, driving productivity and service improvements and protecting against commercial loss.  We offer 24/7, global peace of mind with guaranteed service levels, and access to subject matter experts in MES, OT and Operational Excellence, when you need them most. Protecting your investments in manufacturing IT, whilst allowing you to focus on core activities and relieve stress around business continuity.

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“Excellent communication and service from Anu! Swift reply and resolution of the problem”.

Mark Wagstaff – Operations, DuPont UK

Your systems will spend ~90% of their lifetime in the operation phase and our focus is on ensuring value continues to be realised throughout the lifecycle.

“Chris sorted out our sitewide Cimplicity issue very quickly. This issue was impacting sitewide operations. Having met Chris various times throughout our scheduled site shutdowns, he has always shown great skill and determination to get the job done and so for that I thank you”.

Craig Churches – Factory IT, Mars Confectionery

“It’s an absolute pleasure working with Chris B. Every issue our site has had, he has always gone the extra mile, delivering unparalleled knowledge and service. For this ticket in particular, we were very close to being out of compliance on critical proprietary factory equipment and Chris was there to explain what we had, what we needed and helped us test the solution before rolling it out. The whole event went so smoothly because of the whole team that was involved, from the initial raising of the ticket all through to the speedy delivery of the solution. Thank you Chris H, Chris B and Jayne!”

Craig Churches – Factory IT, Mars Confectionery

Latest News

Cimlogic expands presence to North America to support increasing global manufacturing client base

Cimlogic, specialists in digital manufacturing solutions, are delighted to announce that they will be opening a new office in North America in March of this year. The addition of a new location will significantly increase…

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Cimlogic wins global service contract with DuPont

Cimlogic, specialists in digital manufacturing solutions, are delighted to announce that they will be supporting DuPont, leading blue-chip multinational, in their global MES TrakSYS™* implementation, covering multiple sites and 12 countries worldwide. Cimlogic already have…

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How will Managed Service models give greater resilience, promote digital innovation, and secure future growth in manufacturing?

Author: Tom Langton, Head of Service Delivery at Cimlogic 2020 has been a year of uncertainty and speculation. Businesses across all industries have had to make tough decisions and plan for an uncertain future, often…

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Latest Resources

Article: 20 Years of OEE 20 Lessons Learned

Are you embarking on an OEE journey, but not sure where to start? Download the ’20 years of OEE, 20 Lessons learned’ guide for expert advice on what makes a successful OEE project, and how…

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Quality Management Checklist

Download Cimlogic’s Quality Management guide for expert advice on how to improve yield, reduce waste and avoid damaging product recalls.

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Get in touch

UK office

Salts Mill
Victoria Road
Saltaire
West Yorkshire
BD18 3LF

Call us on +44 (0)1274 599955

North American office

60 Atlantic Avenue
Suite 200
Toronto
M6K 1X9

Call us on +1 (437) 371 2821