Enabling manufacturers to deliver more, by effective use of resources, knowledge, systems, and management of costs
- How can manufacturers ensure they are getting value from their MES/OT implementation?
- How can companies achieve productivity and service improvements, and/or implement appropriate risk management procedures?
- What is downtime costing?
Cimlogic’s global support offering is tailored to client requirements, from standard break/fix (process and application support) to proactive service improvements, underpinned by best practice ITIL procedures. A service agreement with Cimlogic will enable you to realise the return on the investment you have made with your MES solution. Driving efficiencies through value-added activities such as Operation Excellence assessments, as well as de-risking your business in the event of system outages, you will be safe in the knowledge we have your investment covered.
“DuPont chose Cimlogic because of their deep technical expertise in the TrakSYS™ product. Cimlogic also work closely with DuPont to meet the company’s strict requirements and expectations for a service contract to support the installed TrakSYS™ base. We look forward to having Cimlogic as a journey partner as we expand TrakSYS™ across the enterprise.”
David Werner – Global Program Manager, DuPont
- Worldwide, multi-site support, working within an ITIL framework to ensure quality and reliability of service.
- Proactive problem management analysis to introduce corrective actions/continuous improvements.
- Customer portal access for raising and checking status on service tickets
- (Raise tickets 24/7, 365 days using email, customer portal or by phone)
- Access to service ticket knowledge base
- Scheduled service reviews
“Very interactive call with Peter. Explained what he was going to do pre-call. Did what he said he was going to do in the call. Tested the change while Peter was still on the call which worked perfectly. Peter also gave the option to revert to the previous version as a safety net.”
Craig Beardsell – Control Systems Manager, Lavazza
Supporting your needs
Cimlogic enables clients to achieve maximum benefit from their MES installation, driving productivity and service improvements and protecting against commercial loss. We offer 24/7, global peace of mind with guaranteed service levels, and access to subject matter experts in MES, OT and Operational Excellence, when you need them most. Protecting your investments in manufacturing IT, whilst allowing you to focus on core activities and relieve stress around business continuity.
“Excellent communication and service from Anu! Swift reply and resolution of the problem.”
Mark Wagstaff – Operations, DuPont UK
Your systems will spend ~90% of their lifetime in the operation phase and our focus is on ensuring value continues to be realised throughout the lifecycle.
“Chris sorted out our sitewide Cimplicity issue very quickly. This issue was impacting sitewide operations. Having met Chris various times throughout our scheduled site shutdowns, he has always shown great skill and determination to get the job done and so for that I thank you.”
Craig Churches – Factory IT, Mars Confectionery
“It’s an absolute pleasure working with Chris B. Every issue our site has had, he has always gone the extra mile, delivering unparalleled knowledge and service. For this ticket in particular, we were very close to being out of compliance on critical proprietary factory equipment and Chris was there to explain what we had, what we needed and helped us test the solution before rolling it out. The whole event went so smoothly because of the whole team that was involved, from the initial raising of the ticket all through to the speedy delivery of the solution. Thank you Chris H, Chris B and Jayne!”
Craig Churches – Factory IT, Mars Confectionery
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