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Vacancy: MES Support Analyst

About Cimlogic

With 25% year on year growth in 2021, Cimlogic is one of the fastest-growing Digital Manufacturing Transformation companies in the UK, supporting FTSE and S&P 500 multinational brands in global Smart Factory projects. Do you want to be instrumental in maximising production capacity, improving quality and driving profit at leading manufacturers worldwide? Leading the way with innovative IIoT and Digital Solutions?

Cimlogic delivers robust, business-focused solutions, continually exploring ways to improve manufacturing, from business consultancy to Smart Factory solutions and services, analytics and comprehensive support.

Awarded ‘Great Place to Work’ certification in 2021, Cimlogic prides itself on empowering employees and encouraging new initiatives:
• “I feel valued as an employee. The openness means everyone contributes to the global improvement.”
• “We come to Cimlogic because of the technology; we stay because of the people.”

The Role

We are currently looking for an MES Support Analyst to join our ever-expanding Support team. This is an exciting role and the perfect opportunity for someone looking to gain in-depth experience with a focus on the Manufacturing Industry.

Skills & Experience

• Degree level education preferred, or equivalent industrial experience

• 2+ years of functional experience in designing/implementing Manufacturing Execution Systems (MES)

• Experience of working in a service delivery team, ITIL structured preferably
• Experience in MES / MOM domain preferred: Production Dispatching, Detailed Scheduling, Product Tracking and Genealogy, Resource allocations and status, Document Control, Performance analysis, Labour management, Maintenance Management, Process Management, Quality Management, Data collection
• Good problem-solving skills (technical); experience of troubleshooting, fault finding and fixing in operational/production environments;
• MS SQL, stored procedures and data manipulation.

Your responsibilities include but are not limited to:


o Build lasting relationships with our customers
o Work with customers and your wider team to identify areas of improvement be this technical or procedural.
o Resolve support tickets ensuring, where possible the root cause and preventative measures have been identified and put in place
o Be confident in writing debug and fix code as and when needed
o To maintain a high degree of customer service for all support queries and adhere to all service management principles
o Understand and drive preventative measures within a problem management framework
o Communicate accurately and consistently with all interested parties.
o Declaring problems when a ticket becomes overdue and escalates
o Relish the challenge of managing a wide variety and type of customer request.
o Replicate customer issues and test changes on internal test systems to diagnose and repair without jeopardising customer data or operations
o Join the on-call rota for our 24*7 clients


o Support active projects where needed
o Participate in daily scrums & be ready to provide a concise & accurate status report with regards your tickets


o Responsible for ensuring own work is accurate and timely
o Flagging to Service Manager any escalations due to likely to be due
o Seek client feedback and look for improvement initiatives
o Ensure you work within the ISO procedures where applicable


o Act as the glue between teams when needed to ensure communications are accurate and timely
o Comfortable with managing stakeholders at all levels


o Stay up to date regarding Cimlogic products and strategy
o Stay up to date regarding current MES/MOM developments and trends

The Person

• Ability to work effectively as part of a result-oriented team
• Ability to technically mentor and manage individuals with varying degrees of skills and experience
• Must be able to work on a wide variety of tasks and manage own workload
• May be required to technically present to clients for Service review purposes


So, why join Cimlogic?

Along with our excellent attitude toward developing technologies, training and our great team spirit, we regularly reward our team members for their outstanding work ethic. Recent rewards have included: Amazon vouchers, paid team outings, catered lunches and recently we sent one of our employees on a trip to watch the football in Barcelona!

We also offer:

  • Competitive Salary
  • Home working
  • Minimum 20 Days Holiday per year (plus Bank holidays)
  • Eligible for paid Overtime
  • Flexitime
  • Private Healthcare after 2 years’ service
  • Pension Scheme

To apply, please send your CV and covering letter to careers@cimlogic.co.uk

Email us your CV and covering letter
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About Cimlogic

Cimlogic is a leading UK-based provider of Digital Manufacturing Solutions and Services through Manufacturing Execution Systems, Operational Technology, Digital Analytics and client Support Services for high volume blue-chip manufacturing companies across the globe. We have installations in 25+ international locations across many sectors. Most of our clients are FTSE100 or Fortune 500 companies.

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Recruitment Policy Notice

Cimlogic Ltd is committed to safeguarding the privacy of individuals. Our Privacy Notice outlines how we will process your personal data when you apply for a role with Cimlogic. Read the Privacy Notice here. 

Cimlogic Ltd operates Preferred Supplier (PS) arrangements for all permanent, contract and temporary recruitment.

As such, we would ask that agencies refrain from making contact with any of our Cimlogic colleagues and that no CVs are submitted to staff across the Business. Any unsolicited CVs and/or communications will reflect unfavourably on any potential opportunities for your agency.

Any CVs will be sent at your own risk and will be interpreted as ‘gifts’ and we will reserve the right to engage with candidates directly having not, in any way, entered into your company’s Terms and Conditions of Contract.

If you would like to be considered for Preferred Supplier status, please send a brief introduction to your business to careers@cimlogic.co.uk, clearly stating in the header of your email your company name and the discipline(s) that you specialise in. Your email will then be kept on file for consideration should we review our incumbent Preferred Suppliers.

About Us

Cimlogic support blue-chip companies worldwide to maximise production capacity, improve quality and drive profit through innovative IIoT solutions. RAISE™ is our client-centric methodology for solving problems and realising value, combining the latest technology solutions and technical expertise.

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Careers at Cimlogic

Ambition, innovation and drive are all highly desirable characteristics and we offer a challenging, exciting and sociable environment to work and develop in. We actively promote a culture of open communication and encourage all team members to have their say in how we develop our solutions and services as a business. Cimlogic holds the Silver Investors in People accreditation and Great Place to Work Certification.

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