Service Maintenance Agreements (SMA)

Service Maintenance Agreement (SMA)


The SMA support provided by Parsec is crucial because it provides a warranty covering all your TrakSYS™ software licenses and also provides ongoing upgrades and patches as required to keep you up to date over the years. Parsec’s Software Maintenance is a subscription-based service with an annual fee. Customers will receive the following support for the TrakSYS™ application:


  • Technical support
  • Email support
  • Web meeting support
  • Website support
  • Implementation guides
  • Technical notes
  • Patches, hot fixes and service packs
  • Product downloads
  • Free product upgrades


The Service Maintenance Agreement is included within your support package when a Service Level Agreement is selected, ensuring you and your business are comprehensively protected.

Manufacturing Operations Management/ Operational Technology
Operational Support from Cimlogic
Operational Support
Training Servicesw
SLAs/SMAs - Annual Support Options
Ops support SMA
Ops support platinum
Silver and bronze
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