Your Operational Support Team

Benefit from Operational Support


Every member of our team is trained to a first-class standard, enabling them to troubleshoot problems quickly. We have in-depth knowledge of both MOM and OT Systems, and the industries that rely on them and we have the technical skills and experience to ensure that you get the most out of your systems.


From pre-concept pilot studies to ongoing Continuous Improvement (CI) activities after project completion, our engineers and technicians work with you at every stage to ensure that your objectives are met and expectations exceeded.


No matter what help you need with your MOM/OT system, our Operational Support team is always on hand to answer your questions. They can offer support and advice on the following areas:


  • Pre-sales support – helping you choose the right computer integrated manufacturing solution/MOM system for your needs
  • Guidance through the integration process
  • Advice on configuring your MOM/OT system
  • Remote access support for fault diagnosis and repair
  • Site based system maintenance
  • Software updates and improvements
  • General enquiries and assistance
  • Training
  • Consultancy services
  • Mentoring program
  • Operational Excellence /business process re-engineering
  • Performance data analysis
  • Software license management

Every member of our support team is committed to your satisfaction and assisting you in achieving the maximum ROI from your system.

Manufacturing Operations Management/ Operational Technology
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SLAs/SMAs - Annual Support Options
Operational Support from Cimlogic
Operational Support
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